Koott Care | Psychotherapy

Updating my review as I received a proper, responsible and professional response to my grievance from Mr. Faisal who runs the Koott team. Just attaching the screengrab of my previous review as a relic. I really appreciate the genuine effort put forward in responding to the negative review. I hope the team keeps their promise :) Thanks.

i booked 1st section. after the 1st section i get some relief. it's really good. Doctor can understand my situation she give some adivce and support. seriously it's really good. Thank you koott❤️❤️

Quite disappointed! I booked two sessions. Because of time zone difference between countries, I had stayed awake till 1 am, my time, for the 1st session but the therapist did not turn up for the meeting. On contacting Koott team I was told that because of some glitch the session had to be rescheduled and the meeting took place at a later date. My second session again was confirmed for 1 am my time but was again cancelled after 12 am. It was rescheduled for 11.30 am my time, but again the therapist did not turn up at the meeting! I’ve been adjusting my schedule according to their availability, yet there seems to be no respect for my time in return. Really frustrated and disappointed. Not recommended at all. Really unprofessional!

I have been struggling with mental health for years and was initially afraid to seek counselling because of the fear of being judged. My first session with Dr. Athullya Nair went well, and I felt hopeful that my life was getting back on track. However, yesterday’s session was deeply traumatizing. I was already in pain and vulnerable, but instead of receiving support, I was judged. The therapist told me that what happened to me was because I “wasn’t strong enough.” This was extremely hurtful and dismissive. I have fought hard to survive until now, and my strength should not be undermined. When I tried to defend myself, she repeated the same statement, making me feel like I was in an argument rather than a safe space. She also commented that she has never received such feedback, especially from men, because she is strong. As someone who has suffered abuse and stalking, I found this offensive and triggering. Strength does not prevent harm—there are people in this world who can break even the strongest among us. Suggesting otherwise is not only judgmental but also dangerous for victims seeking help. I came to counselling expecting compassion and support, not ridicule and harsh judgment. Instead of feeling better, I left the session more traumatized. The therapist also used the term “Dukhaputri.” Regardless of the context or intent, I found this term offensive and invalidating. Words matter deeply in therapy, and this label left me feeling reduced and ridiculed at a time when I needed understanding. I paid approximately ₹10,000 for a 4-session package, and this was only my first session. Given the experience, I request a refund. Your service has added to my pain instead of helping me heal.

It has been a week since my second therapy session, and I am still feeling really positive about it. I did not expect to notice much this early, but both sessions have stayed with me in a way I did not anticipate. The last one, especially, gave me a lot to reflect on, and I have felt a bit lighter since then. It is a small beginning, but it feels like I am heading in the right direction.